Mobile app to enhance customer
engagement
About the client
The Attorney General’s Office of Brazil, known as the Procuradoria-Geral da República (PGR), serves as the country’s highest legal authority and represents the federal government in legal matters.
It plays a pivotal role in upholding the rule of law, ensuring constitutional compliance, and overseeing public interest cases.
It plays a pivotal role in upholding the rule of law, ensuring constitutional compliance, and overseeing public interest cases.
Targeted Users
7500+ employees
Project Duration
7 months
Maintenance
2021 – Present
Project overview
The Attorney General’s Office of Brazil previously used a legacy web system to manage its private health insurance plans for members. This system allowed basic interactions like accessing digital ID cards, submitting reimbursement requests, and obtaining authorizations.
To modernize the service and enhance the user experience, we developed a new application that incorporates these functionalities while adhering to best practices in UI/UX design. The result is a cross-platform app integrated with a CMS, facilitating user management, message delivery, and campaign management.
To modernize the service and enhance the user experience, we developed a new application that incorporates these functionalities while adhering to best practices in UI/UX design. The result is a cross-platform app integrated with a CMS, facilitating user management, message delivery, and campaign management.
Key Technologies
- C#/
- .NET.
- PostgreSQL
- Docker
- Azure Cloud
- Angular
- Flutter
Capabilities
- Users can access and view their digital ID cards directly through the app.
- Submit reimbursement requests for medical expenses via a user-friendly interface.
- Manage and track authorizations for medical treatments or services.
- Integrated with a CMS for efficient user account management, including registration, profile updates, and password resets.
- Send notifications and messages to users regarding policy updates, claim statuses, or other relevant information.
- Run promotional or informational campaigns within the app to engage users.
- Implement intuitive and user-friendly design principles to enhance the overall user experience.
Value Delivered
The project successfully modernized the Attorney General’s Office of Brazil’s health insurance management system with a new mobile application.
- Improved accessibility and usability of health insurance management services through a modern, intuitive mobile application.
- Streamlined processes such as reimbursement requests and authorization management, reducing administrative overhead and wait times.
- Enhanced communication with members through timely notifications and messages delivered directly via the app.
- Ensured availability of the application across multiple platforms (iOS, Android, web), broadening accessibility for a wider range of users.
- Achieved seamless integration with a content management system (CMS) for efficient user management and campaign delivery.
- Developed a scalable solution capable of accommodating future growth and technological advancements in health insurance management.
- Ensured compliance with data protection regulations and implemented robust security measures to protect user information.
